Careers

Department : Housekeeping

JOB SUMMARY

• To handle the Housekeeping Administration Duties and the Communication Center.

ROLES AND RESPONSIBILITIES

• To log in all incoming and outgoing calls and transmit them accordingly.
• To control the movement of all the keys in the department.
• To handle the Lost and Found items.
• To control the Guest Supply Store and requisition.
• To maintain systematic filing.
• To update staff personal record.
• To assist the Executive Housekeeper with her administration work.
• To upkeep the entire office area.
• To perform other related duties which may be assigned by the Executive Housekeeper.

EXPERIENCE

• Minimum 1 years in the same or similar position.

Department : Housekeeping

JOB SUMMARY

• Keeps all lobbies and public facilities (such as lobby restrooms, telephone area, the front desk, and offices) in a neat and clean condition. Public area attendant promotes a positive image of the property to guests and must be pleasant, honest, friendly and should also able to address guest requests and problems

ROLES AND RESPONSIBILITIES

• Cleans rooms, hallways and restrooms.
• Cleans and maintains restaurants and banquet halls
• To perform daily assigned tasks in toilets, lifts, back areas, terrace, etc.
• To clean and maintain all equipment daily.
• To follow up a special cleaning schedule given by the housekeeping control desk.
• To report maintenance to supervisor/ housekeeping desk immediately.
• Responsible for upkeep of all the equipment which he is using i.e., Vacuum cleaner, trolleys, Scrubbing machine.
• Responsible for maintaining a time schedule for cleaning of their areas.
• Responsible for spring cleaning of their area as per the schedule is given to them.
• Authorized to enter into offices for maintenance or other activities like pest control, shampooing of carpet etc.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Resolve guest complaints, ensuring guest satisfaction.
• Maintain positive guest relations at all times.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Perform rotation cleaning duties (e.g. Dust Mop) as required

EXPERIENCE

• No experience required, training will be provided.

Department : Housekeeping

JOB SUMMARY

Housekeeping room attendants provide for the comfort of guests in hotels by ensuring that guest rooms and public areas are clean and properly presented. A housekeeping room attendant promotes a positive image of the property to guests, and must be pleasant, friendly and able to address problems or special requests.

ROLES AND RESPONSIBILITIES

• Stock and sort supplies
• Vacuum, clean, dust and polish guest rooms
• Make beds, change sheets, remove and replace used towels and toiletries
• Deliver and retrieve items on loan to guests e.g. iron and ironing boards
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Resolve guest complaints, ensuring guest satisfaction.
• Maintain positive guest relations at all times.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Ensure security of guest rooms and privacy of guests
• Perform rotation cleaning duties (e.g. Dust Mop) as required

EXPERIENCE

• No experience required, training will be provided.

Department : Housekeeping

JOB SUMMARY

• To supervise and control the standards of cleanliness and sanitation in the Public Area, Back of the House and the Floors.

ROLES AND RESPONSIBILITIES

• To prepare the daily work assignment for the Housekeeping personnel.
• To ensure the Housekeeping personnel carry out their duties efficiently.
• To check VIP and all rooms within his/her areas of duties.
• To update the Housekeeping Coordinator on the status of the rooms to be transmitted to Front Office.
• To report all irregularities to his/her superiors.
• To ensure that all tools and equipment are as per standards required.
• To update information in the log book for purpose of follow up or keep the others posted.
• To perform other related duties as may be assigned by the executive Housekeeper.

EXPERIENCE

• Minimum 3 years in the same or similar position.

Department: Front Office

JOB SUMMARY

• Handling check in/out and cashiering.
• Attend to the needs, requst and enquiries from guest, endeavoring and ensure guest have a pleasant stay at the Hotel.
• Any other suitable tasks as and when assisgned by superior.

ROLES AND RESPONSIBILITIES

• A polite manner a high standard of personal presentation excellent verbal and written communication skills.

• Good telephone manner customer service skills.

• The ability to be calm and well organized, even when working under pressure.

• IT skills; most hotel booking and billing systems are operated through specialist computer software the ability to handle cash, credit/debit cards and foreign currency.

• Secretarial and keyboard skills; you will need to be accurate and should pay attention to detail the ability to operate standard office equipment such as photocopiers.
   

ACCOUNTABILITIES

• Establish and maintain a high standard and efficient communication link be it by correspondence, telephone, email or in person in an efficient and courteous manner between the other hotel personnel, other hotels, business, guests and public in general.

• Maintain affable and friendly relations with all persons who come in contact with the Hotel.

• Ensure that the documentations and procedures are in order.

QUALIFICATION

•    SPM

•    Converse fluently  in English and Bahasa, other language will be an added advantage 

EXPERIENCE

• At least one (1) year experience in hotel or related customer service.
• Fresh graduate of Hotel School and knowledge in Front Office will be an added advantage
• 2 available vacancy for this position